Privacy Policy

Ridgeway Resolution ("Ridgeway Resolution," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website and services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, communications, and dispute resolution services.

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing address
• Organization, law firm, or company name
• Information relating to a dispute, claim, or proceeding
• Documents and materials submitted in connection with a matter
• Scheduling and appointment information
• Payment and billing information

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Referring websites
• General geographic location derived from IP address

Case Information and Third-Party Platforms

To administer mediations, arbitrations, and other dispute resolution services, Ridgeway Resolution utilizes third-party service providers, including ADR Notable, for case management, document administration, communications, and related services.

Information submitted through these platforms may include:

• Party and representative contact information
• Case details and dispute descriptions
• Scheduling information
• Communications relating to a matter
• Uploaded documents and supporting materials
• Billing and payment-related information

We also utilize Google Workspace and Google Calendar to facilitate communications and scheduling.

Third-party providers process and store information on our behalf. While we select providers that maintain commercially reasonable security measures, information submitted through such platforms may also be subject to the providers' own privacy practices and terms of service.

Information entered into ADR Notable is processed solely for purposes related to the administration and resolution of matters entrusted to Ridgeway Resolution and is handled in accordance with applicable confidentiality obligations and platform security practices.

How We Use Information

We use information to:

• Provide mediation, arbitration, and dispute resolution services
• Manage and administer cases
• Schedule hearings, conferences, and appointments
• Communicate with parties, counsel, and participants
• Process invoices and payments
• Respond to inquiries and requests
• Maintain business records
• Comply with legal and regulatory obligations
• Improve our website and services

Payment Processing

If you make a payment to Ridgeway Resolution, payment card transactions are processed by Stripe, a third-party payment processor.

Ridgeway Resolution does not store complete credit card numbers on its systems. Payment information is collected and processed directly by Stripe in accordance with its security standards, privacy practices, and applicable legal requirements.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and understand how visitors interact with our website.

We utilize Google Analytics and related services to collect information such as pages visited, time spent on pages, browser and device information, general geographic location, and referral sources.

This information is generally used in aggregate form to improve website performance, content, functionality, and user experience. To opt out of being tracked by Google Analytics across all websites, you can visit the Google Analytics Opt-out Browser Add-on page at https://tools.google.com/dlpage/gaoptout.

You may control cookies through your browser settings. Disabling cookies may affect certain website functionality.

Do Not Track

Our website does not currently alter its behavior or respond to automated browser "Do Not Track" (DNT) signals, as a uniform, industry-wide technological response standard has not yet been established.

Sharing of Information

We do not sell personal information.

We may disclose information:

• To service providers that assist in operating our business
• To parties, counsel, and authorized representatives involved in a matter
• To payment processors when necessary to process transactions
• To technology providers that support our communications, scheduling, analytics, and case administration functions
• When required by law, court order, subpoena, or legal process
• To protect our rights, safety, property, or legal interests

Confidentiality of Proceedings

Ridgeway Resolution recognizes the importance of confidentiality in dispute resolution proceedings.

Information submitted in connection with a mediation, arbitration, or other proceeding may be protected by applicable law, contractual obligations, court rules, arbitration rules, mediation confidentiality statutes, or other legal protections. The scope of confidentiality varies depending upon the matter and governing law.

Nothing in this Privacy Policy expands or limits any confidentiality protections that may apply under applicable law, professional rules, arbitration rules, mediation agreements, court orders, or engagement agreements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to:

• Administer matters and provide services
• Maintain business and accounting records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Protect our legal interests

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Children's Privacy

Our website and services are intended for adults and business users. We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete that information as promptly as practicable.

Parents or guardians who believe a child has provided personal information to us may contact us using the information provided below.

California Privacy Rights

California residents may have rights under applicable California privacy laws regarding personal information collected and maintained by Ridgeway Resolution, subject to applicable exemptions and legal obligations.

California residents may contact us to request information regarding personal information we maintain, subject to verification of identity and applicable legal limitations.

Third-Party Websites

Our website may contain links to third-party websites or services. Ridgeway Resolution is not responsible for the privacy practices, security, or content of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. If we make material modifications to how we handle personal information previously collected from you, we will attempt to notify you via the email address on file or place a highly visible notice on our homepage.

Contact Information

If you have questions regarding this Privacy Policy or wish to make a privacy-related inquiry, please contact us using the information below: